Frequently Asked Questions

If you cannot find your questions in the faqs above, please contact us with your questions, and we will answer your questions as soon as we can. We look forward to seeing you soon.

salon faq

General Questions

What makes you different from other salons?

Urban Oasis Salon is a unique salon, as we offer the ultimate private, luxury experience and strive to provide the very best customer service. All services are provided in private rooms, with only our team at your side. Please contact us if you have any questions which is not listing in faq.

Where do I park?

There is ample metered street parking directly outside our salon, with the option of Pay by Phone.

Do you have free Wifi?

Yes. Please ask the front desk or your stylist for instructions.

Can I purchase your salon products?

Absolutely! Urban Oasis offers high quality professional hair products for purchase, so our clients can maintain their hair at home with the same products we use at our salon. Your stylist will help recommend the right products for your hair type and lifestyle.

What kinds of products do you use?

This is our most asked questions in faq. At Urban Oasis, we only use professional grade beauty products that we trust and have shown results. For hair care, we primarily use Shu Uemura, L’Oreal Professional, and Wella products.

Booking and Cancellation Questions

What is your booking policy?

To book an appointment, you can directly book online using our website. For any inquiries, You may call us at (604) 682-8880, or email us at [email protected] We will get back to you as soon as we can.

What is your cancellation policy?

If for whatever reason you need to cancel your appointment, we ask that you please do so at least 48 hours in advance.
Because of the current Covid-19 pandemic, you must cancel your appointment if you are feeling unwell. We do not allow anyone to enter the salon who is experiencing cold or flu-like symptoms.

Our Happy Clients!

Today, I went for the first time to the Urban Oasis Salon. I have to say, I am very impressed with the service I received. I have to admit I was a bit nervous prior to going because I had never been to such a fancy salon, but my boyfriend assured me that the staff were amazing. He had booked the appointment by phone and told me that the staff were very attentive, helpful and very detail oriented during the booking. He was right! I have never had such an amazing experience at a salon. I am still in awe of how beautiful the salon was. Chris was very professional and answered all of my questions. Violet was also very professional and nice and made me feel at ease. I felt I was in good hands and even decided to cut off my long hair, something i have avoided for years!! He cut it and styled it beautifuIly. My boyfriend also loved how it turned out. I have finally found a salon I want to go back to. I will definitely be recommending this salon to all of my friends.